Human Resources

What are Human Resources?

Human resources (HR) is a company’s department/employee responsible for recruiting and retaining a productive, well-matched and happy workforce. HR responsibilities include: finding, screening, recruiting and training job applicants, as well as administering employee-benefit programs.

HR departments are expected to perform human resource management (HRM) strategies by managing employees and the organisational culture and environment. It focuses on the recruitment, management and general direction of the people who work in an organisation. HR is also more involved in improving the organisation’s workforce by recommending processes, approaches and business solutions to management.

HR and financial services

There are a number of areas within HR that are relevant to financial services businesses. These may include but are not limited to:

  • Recruitment, resourcing and talent planning
  • Learning and talent development/management
  • Organisation development
  • Employee relations
  • Employee engagement
  • Performance and Reward
  • Health and safety


Examples of job roles in HR:

  • HR/Training and Development Officer
  • Payroll and Benefits Administrator/Co-ordinator
  • HR/Training and Development Manager 
  • Recruitment Consultant
  • Management Consultant
  • Head of HR


Skills you may need:

  • Critical thinking
  • Interpersonal and problem solving skills
  • Analytical skills
  • The ability to understand complex regulations
  • The ability to compile and interpret data
  • General IT skills


Qualifications you may need:

  • Relevant university degree
  • Relevant work experience
  • Professional accreditations from organisations such as the Chartered Institute of Personnel and Development (CIPD)