This event will seek to update industry on the work of the Channel Islands Financial Ombudsman and will include:
- Presentation and update by the Ombudsman, Douglas Melville
- Presentation by Steve Gladdish, Senior Customer Experience Manager, HSBC Expat
- Q & A session
This event would be suitable for:
- Staff of financial services providers who are designated for CIFO liaison
- Other ‘frontline’ staff regularly dealing with customer complaints
- Other finance industry employees who would benefit from knowing more about CIFO
