ABN AMRO Private Banking recently scooped the ‘Outstanding Customer Relationship Service and Engagement’ category at the inaugural Private Banker International European Wealth Awards 2014.
The awards took place at a prestigious ceremony held in London in June and were judged by a panel of senior industry executives and editorial staff of Private Banker International.
ABN AMRO Private Banking includes a network of respected domestic private banks and has had a long-standing presence in the Channel Islands, with offices in both Jersey and Guernsey. The Jersey branch is this year celebrating 40 years of service in the island, serving the needs of its local and international clients.
Mark Foxwell, Global Editor of Private Banker International, said: ‘ABN AMRO Private Banking showed a well-defined segmented approach, a better understanding of its customers and a high client satisfaction rate, particularly in investment. Its personalised approach through an integrated digital offering, combined with a professional risk profiling process which is client centered and includes a focus on achieving goals and successfully integrating the suitability between the client profile and the product profile, has won them this award.’
Phil Harvey, commercial head, at ABN AMRO Bank in Jersey, said: ‘It’s fantastic that ABN AMRO Private Banking has been recognized with another highly regarded accolade. Our team in Jersey has a reputation locally for fantastic client service and we are proud that our brand has been acknowledged for its balanced international presence and its consistent focus towards meeting the needs of our clients throughout our European network.’
Jeroen Rijpkema, CEO of ABN AMRO Private Banking International, said: ’We are delighted to have been recognised for the high quality and consistency of our client service across our European domestic private banking operations. Client satisfaction is our primary goal and we continually strive to improve our offering in relation to trends in wealth management as well as advances in technology.’
ABN AMRO Private Banking was recently named ‘Best Overall European Private Bank’ and also ‘Best Domestic Clients Team’ for the second year running at the WealthBriefing European Awards 2014. It also has the top ranked website out of 50 leading wealth managers and private banks for the last two years, in the annual benchmarking report produced by MyPrivateBanking Research.