Hawksford chief executive, Peter Murley, and Eamonn Elliott, general manager of Grand Jersey, swapped companies and traded in their usual management roles to work as concierge and mail man. This initiative marked National Customer Service Week and highlighted that everyone can help to improve customer service in their organisation. 

Mr Elliott joined Hawksford’s mail and facilities team and helped to distribute post internally to Hawksford staff and ensure office equipment was up to standard and well stocked.  

On Grand Jersey’s reception desk, Mr Murley worked with head concierge Hugo De Castro to welcome guests and ensure their stay at Grand Jersey was enjoyable. He also offered advice on the island’s best attractions and restaurants to enhance their visit to the island.  

Employees from both businesses sponsored Mr Murley and Mr Elliott during their job swap, which was held on Wednesday 9th October and raised money for Brighter Futures in support of its work with families and young people in the island. Hawksford and Grand Jersey have an on-going partnership with Brighter Futures to raise money and awareness to support its charitable work with families and young people in the island.

National Customer Service Week runs between 7th and 11th October and is devoted to honouring and recognising the people who serve and support customers with the highest degree of care and professionalism.  

Mr Elliott enjoyed his experience with Hawksford’s mail team. He commented: ‘The mail and facilities team play an important and varied role in the smooth day-to-day running of a company the size of Hawksford. Every aspect of a business is crucial to the overall delivery of exceptional customer service, and swapping jobs for the day was a novel way of demonstrating the importance of good customer service.’  

Peter Murley commented: ‘It was great to work with Hugo, who has over 30 years’ experience helping Grand Jersey’s guests. I enjoyed assisting the team with taking reservations, welcoming guests and preparing for events and functions. Working on the front line of a business in another sector is a reminder that providing excellent customer service is essential for any thriving business.’  

Wendy Hurford of Brighter Futures, added: ‘We’d like to thank all of the staff at Hawksford and Grand Jersey for their continued support. The job swap was a fun way to raise money for Brighter Futures at the same time as highlighting an important message about the significance of customer service and teamwork.’