10 August 2015 – Coutts today announces the launch of an exclusive online concierge service to enhance the benefits available for holders of Coutts’ most prestigious and sought after Silk Card*. An industry first, this new platform provided by Ten Group allows Coutts Silk Card holders to secure bespoke discounts and money can’t buy, red carpet experiences across travel, entertainment and dining at the click of a button. From reserving a table at a fully booked Michelin-starred restaurant like Chiltern Firehouse, The Ivy and Dinner by Heston to chartering a yacht or hiring a Ferrari.
Joe Norburn, Head of Digital at Coutts said: “We continue to innovate and raise the bar by launching this cutting edge platform in response to client demand for increased choice for exclusive services, experiences and bespoke discounts. Although clients appreciate having a dedicated telephone and email concierge service, they want the added convenience and flexibility of an online service. Clients can now surf for ideas of where they want to go on holiday, book hotels and flights online or reserve a table at a Michelin-starred restaurant.”
Clients can secure wholesale rates with all major airlines, making booking through the platform cheaper than on the open market. The Service also provides best rates for over 10,000 hotels globally and detail on over 1,500+ luxury properties within the Ten Group Global Hotel Collection directly online.
Real time elements live online will offer last minute 'Hot Tables' availability at many of the UK and the world's most hard to access restaurants. These are bookable instantly, which is a service offered by no other concierge provider, and has been made available due to the unrivalled relationships which Coutts and Ten Group has with these popular and Michelin starred venues.
The platform will carry updates on live tours, ticket information and allow Coutts clients to track favourite artists, so they don’t miss tickets for a tour or gig. It offers advice on what makes the perfect gift, includes interviews from Michelin-starred chefs and travel features for inspiration.
"We are thrilled to be working with Coutts exclusively on the launch of our new online service. Coutts clients value expert and tailored banking and wealth management advice and alongside that expect equally exceptional concierge support. We believe this is the future for the sector and the gateway to building a continued intelligent and trusting partnership with Coutts and the Coutts Silk Card" Said Alex Cheatle, CEO Ten Group.