Lloyds TSB will officially open its newly refurbished branch in Broad Street, St Helier on 15th August 2013. A significant investment has been made on a sympathetic upgrade to the listed building, in which Lloyds TSB has had a continued presence for 133 years.
The banking hall has been refreshed to create a modern and customer friendly layout and a number of desks and cashiers have been relocated to ensure customers’ time in the branch is used effectively. Extra cashiers have been mobilised and during busy periods extra staff will be available to reduce queuing times. More interview rooms have also been built to offer privacy to private banking and retail banking customers.
In response to the high number of customers who prefer to come into the branch to conduct their banking, Lloyds TSB has created a new role of Banking Hall Manager to act as a first port of call to greet and direct customers to the correct person who can help. Marlena Tyszer, who has been appointed to this new role, will also monitor where extra support is required during busy periods.
Michael Chaytor, head of Islands retail banking at Lloyds TSB said: ‘The investment in Lloyds TSB’s banking hall in Broad Street has created a more customer friendly and modern environment, whilst remaining loyal to the history and importance of the building. Customers value traditional banking and direct contact with banking professionals and this has been reflected in the refurbishment which will help customers to use their time efficiently when they come into the branch.’
‘We are very proud of Lloyds TSB’s long-standing history in Broad Street and it is important that the bank continues to invest in the building as it occupies an important space in St Helier. We hope customers and islanders will come along to the opening day and join in the Victorian themed party to mark Lloyds TSB’s commitment to the local community.’
A day of celebrations on August 15th will mark the opening of the new branch. Mrs Alice De La Haye, who will be 100 years old in October of this year and who has been a customer since she was a young girl, will officially open the branch at 9.30am with the Capella Brass Quintet and the Town Crier. A Victorian themed celebration will take place within the branch and around the fountain outside the premises until 2.30pm including live music, face painting, Victorian flower-sellers and cupcakes and ice cream. All money raised will be donated to Jersey Heritage and the Jersey Alzheimer’s Association.
As part of the refurbishment, regularly updated community boards marking fundraising and charitable work of employees and the Lloyds TSB Foundation have been installed to serve as a visual reminder of on-going charity work.