Overview
What is the opportunity?
The Director – Team Lead, Fiduciary Management will be responsible for the management of the Fiduciary Management team ensuring their team provides an unrivalled client experience while operating a cost effective and efficient business.
You will ensure the Fiduciary Management teams work in full cooperation with Sales & Relationship Management (SRM) with their overall responsibility as the Prime Relationship Manager for all WM-I client relationships. This includes the referral to SRM of any new business opportunity from new prospects or existing clients, provision of any related client information and participation on any client reviews. Willingness to travel within the British Isles and occasional travel to RBC offices in other locations.
What will you do?
Client Commitment
Manage a team of Fiduciaries who have responsibility for the management of a portfolio of trusts, companies, foundations and nomineeships in their portfolio.
Ensure their team engage with a programme of regular client and advisor visits where necessary and where costs are fully recoverable.
Manage the team to ensure client strategic objectives are reviewed and refreshed and that the management of fiduciary structures meets the client strategic needs.
Business Performance
Manage execution of business and financial plans for the Fiduciary Management teams
Assist with the delivery of the financial and business plan for PCFS by managing the operational costs on the Profit and Loss (P+L) account for the Fiduciary Management teams so as to ensure their team, delivers targeted year on year (YOY) revenue growth, targeted work in progress (WIP) recovery levels and debtor collection targets as agreed, thereby contributing to the targeted PCFS business Operating Efficiency ratio.
Proactively manage their team and allocate resources to ensure that the business plan is delivered
Monitor the billing and fee collection on a timely basis for the team. Manage the Fiduciaries within the team to ensure that time charge targets are met, and that WIP and debtors targets are met
Operational & Risk Management
Contribute to the overall effectiveness of the Fiduciary Management team by providing support to the members of the Fiduciary Management team
Ensure team works across Fiduciary Services
Provide input on trust policies and procedures and ensure adherence by the Fiduciary Management team
Attendance and contribution to Operational Management team meetings and Risk management to include Know Your Client (KYC), New Business sign off and Politically Exposed Persons (PEP) submissions. With overall accountability to ensure the team implements and adheres to corporate policies in accordance with standards and procedures
Ensure all audit points are addressed and projects are achieved
People Management
Responsible and accountable for leading a Fiduciary Management team providing guidance, development, coaching and mentoring.
In conjunction with the Department Head provide focus and clarity in establishing individual goals, driving performance management, supporting career development and rewarding strong performance. Including managing succession planning and promotion of ongoing learning and development for employees.
Ensure that employees understand RBC’s vision and strategic direction, as well as support and reinforce targeted behaviors that contribute to RBC’s strategic goals, values and the culture of ‘Doing What’s Right’.
Encourage an environment of continuous improvement & execution excellence. Leveraging the wider team and network to develop better solutions and achieve a cross enterprise mindset.
What do you need to succeed?
Must-have
Hold a Category A or B level qualification under Jersey Financial Services Commission Regulations or Guernsey Financial Services Commission Codes of Practice.
Proven Private Client trust industry experience at a Senior Management level.
Recent and proven experience of managing senior people within a professional service firm environment. Experience of providing guidance, development, coaching and mentoring at a senior level.
Possess experience in interpersonal / leadership / team building and networking skills
Nice-to-have
Adopt and fully embrace RBCs cultural and behavioral models.
What is in it for you?
We thrive on the challenge to be our best – progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.
Leaders who support your development through coaching and managing opportunities.
Opportunities to work with the best in the field.
Ability to make a difference and lasting impact.
Work in a dynamic, collaborative, progressive, and high-performing team.
Flexible and Hybrid working options fully supported.
Agency Notice
RBC Group does not accept agency resumés. Please do not forward resumés to our employees, nor any other company location. RBC Group only pay fees to agencies where they have entered into a prior agreement to do so and in any event do not pay fees related to unsolicited resumés. Please contact the Recruitment function for additional details.