Reference: 2300057L

Description of the Business Line or Department

Our Commercial strategy focuses on three main areas:

Ensure growth through our key client segments: KCS (Key Client Segment), FIM (Financial Intermediaries), Core Segment and Privilege
Tighten our global sales management, notably by combining our indicators by entity and by private banker (AuM, NNMA, NBI, GOI);
Anchor our risk culture, conduct, Customer Excellence and the Group values described in the Leadership Model in our sales force on a daily basis
Summary of the key purposes of the role

The purpose of the Private Banking Assistant role is to support teams of Private Bankers. It is a vital link between Clients, Private Bankers and Support Services from initial client introduction and throughout the life of the relationship.

The Private Banking Assistant will ensure that all aspects of the Client’s experience with Kleinwort Hambros are dealt with in a professional, accurate and timely manner including:

Maintenance of the operation capabilities of the existing accounts(i.e. static data)
Support to Private Bankers across all segments in developing, managing and retaining client relationships with high net worth individuals as part of a member of a team of private bankers who are focused on one or more target segments
Actively assisting in enhancing the clients relationships to their full business potential through service delivery

Summary of responsibilities

Provide administrative support to Private Bankers, complete required paperwork and record maintenance, assist with the administration of various client reviews, respond to client enquiries and provide administrative co-ordination with all areas of the bank and, where necessary, the wider SG Group entities
Use time effectively, balancing personal commitment with the use of other resources to deliver a high quality of service
Maintain excellent professional standards through appropriate training and development and keep up to date with developments in the market place
Work effectively and successfully within the team and corporate framework
Perform all duties in accordance with the principles outlined in the Kleinwort Hambros Code of Conduct, as well as the policies and procedures relevant to your responsibilities, to ensure that you adhere to a culture that treats clients fairly and focuses on the long term sustainability of client relationships;
Fully respect SG Policies and Procedures defined locally, at PRIV and at Group Level, in order to control operational risks;
Respect of local SG Kleinwort Hambros procedures and relevant regulations;
Application of IMMUNE and FORCE rules;
Must seek management advice in case of doubt
Client Engagement and meeting co-ordination

Manage incoming client mail, calls and referrals
Track all incoming client queries along with actions arising from client meetings and calls
Respond to all client valuation, statement or audit requests
Track routine client reporting processes and escalate with bankers as necessary
Ensure all client engagement documentation is recorded appropriate on client files within strategic archive

Client Service Management

Obtain reports for all clients on issues arising at client touch points outside of Private Banking
Monitor key processes and client service levels for all clients validating compliance time and quality targets
Co-ordinate all client service remediation activities, including calls and letters to client

Client Documentation Management

Validate up to date client procedures and documentation from Business Assurance, Operations, Compliance or Legal
Drive the documentation process for :- Client take on, Client closure, Client death, New account set up, Closure of dormant accounts, Trust estate processing; Portfolio creation; Stock Transitions and transfers; Manage client file details and ensure remediation of all incomplete KYC data

Client Transaction Execution Initiation ( ensuring regulatory compliance )

Stock transitions/transfers in and out and within portfolios
Money transmission, standing orders and payment processing – all following client instruction and including engagement on sanctions checks
Monitoring of client debit/credit balances and taking appropriate action where necessary
Monitoring of client portfolio holdings on internal systems
Adherence to call back procedures
Support administration of client Execution Only activities
Profile Required

Individual contributor competencies as defined in the SG Leadership Model
Knowledge of business processes, standards, policies and procedures
Verbal and written communication skills
Word, Excel, Powerpoint and other relevant IT skills
Knowledge of regulations applying to the bank, its staff and our clients
Knowledge of internal risk management, compliance, AML procedures and constant vigilance in respect of them
Reliability and attention to detail
Strong interpersonal and client relationship building skills
Team Player & Collaboration
Exercise good judgement skills to prevent fraud and raise alerts as necessary

Contact Details

Kimberley O'Donnell

Email: kimberley.o'