This event will seek to update industry on the work of the Channel Islands Financial Ombudsman and will include:

  • Presentation and update by the Ombudsman, Douglas Melville
  • Presentation by Steve Gladdish, Senior Customer Experience Manager, HSBC Expat  
  • Q & A session

 

This event would be suitable for:

  • Staff of financial services providers who are designated for CIFO liaison
  • Other ‘frontline’ staff regularly dealing with customer complaints
  • Other finance industry employees who would benefit from knowing more about CIFO

 

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